Privacy Policy

Falcon Medical (“we”, “us”, “our”) supplies dental and surgical instruments from Jakarta & Surabaya, Indonesia. This policy explains what personal data we collect through falconmedical.id (this website), why we collect it, and how it is handled.

1. Information We Collect

We collect information you provide directly to us, including:

• Account & order information — name, email, billing/shipping address, phone number and order history when you create an account or place an order through our shop.
• Quote requests — company/institution name, contact email, phone, destination country, delivery timeline and product requirements submitted through our Bulk Order Quote form, including any attached spec sheets or tender documents.
• Contact form submissions — name, email and message content when you contact us directly.
• Payment information — processed through the payment method you select at checkout (e.g. bank transfer or cash on delivery). We do not store full payment card details on our servers.
• Technical data — IP address, browser type, and pages visited, collected automatically via cookies and standard web server logs.

2. How We Use Your Information

• To process and fulfil orders, and to respond to B2B/tender quote requests within our stated response time.
• To communicate with you about your order, account, or enquiry.
• To maintain the security and proper functioning of our website and shopping cart.
• To comply with legal, tax and export/shipping documentation requirements.

We do not sell your personal data to third parties.

3. Sharing Your Information

We share information only where necessary to operate our business:

• With shipping and logistics partners, to deliver your order internationally.
• With our website hosting and form-processing service providers (WooCommerce and Fluent Forms), solely to operate this website and deliver form submissions to our team.
• Where required by law, such as customs, tax or export documentation.

4. Cookies

Our website uses cookies required for core functionality — for example, keeping items in your shopping cart and remembering your session. You can control or disable cookies through your browser settings; doing so may affect checkout functionality.

5. Data Retention

We retain order and account information for as long as necessary to fulfil the purposes described above and to meet our legal and accounting obligations. Quote request and contact form submissions are retained for as long as needed to respond to and follow up on your enquiry.

6. Your Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal data held by us. To make such a request, contact us using the details below.

7. Contact Us

For any privacy-related questions or requests, contact:
Falcon Medical HQ, Jakarta & Surabaya, Indonesia
Email: info@falconmedical.id

This policy may be updated from time to time to reflect changes in our practices or for legal/regulatory reasons. Please check back periodically.